Refund Policy

Subscription Cancellation

You may cancel a subscription at any time from your billing settings. Cancellation stops the next renewal. You retain access to paid features and any unexpired credits until the end of the current billing period unless a refund is approved.

Refund Eligibility

We review refund requests under the following rules:

• A first subscription purchase may be refunded when the request is made within 7 calendar days of purchase and fewer than 10 voice credits have been used.
• A renewal charge may be refunded when the request is made within 48 hours of renewal and no voice credits from the renewed period have been used.
• Duplicate charges, incorrect charges, or a verified technical failure that prevented use of the service are eligible for review.
• Refund rights required by applicable consumer law remain unaffected.

Non-Refundable Usage

Consumed voice credits, completed one-time credit purchases, and billing periods outside the time limits above are generally non-refundable. We do not provide partial refunds for an unused portion of a billing period after substantial service use.

How to Request a Refund

Email support@dessaaivoicemodelai.com from the address associated with your account. Include your account email, order or transaction number, purchase date, and a short explanation. You can also open a support ticket from your account.

We normally respond within 2 business days. If approved, a refund is returned to the original payment method. The payment provider may require 5 to 10 business days to show the funds in your account.

Effect of a Refund

Approved refunds may remove the related credits and end access to the refunded plan. If credits granted by the purchase have already been used, we may deduct their value from the refund where permitted by law.

Contact

Questions about this policy can be sent to support@dessaaivoicemodelai.com.